Frequently Asked Questions

Below are some of our most common questions.  If you can't find what you're looking for here, please feel free to call our office or email us!

What is included in the Boarding rate?

The Board rate includes everything your pup will need while here: Food, bedding, outside time, playgroups and one-on-one time with the staff.

What do I need to bring for my dog's stay?

Nothing at all, we provide everything! We know it can be tedious and stressful to get yourself packed before going on vacation, much less your dog. We're fully stocked with beds, bowls, toys, food (lamb and rice kibble), etc. You're welcome to bring a blanket or toy, but be advised that these things can get mixed up with ours, carried out into playgroups, or otherwise destroyed, so please don't bring anything of sentimental value! Additionally, any items that are checked in with your pup must be labeled with his or her name.

What about food?

Most dogs do quite well eating our food, which is included in the board rate. If you're prefer he or she stay on her regular diet, you are more than welcome to provide food (and/or treats) from home. We prefer for food to be packaged in individual zip-lock baggies per meal, though any air-tight bag or container will suffice. Due to county and state regulations, we are not able to keep bags or containers that cannot be properly sealed, i.e. grocery bags or most original food packaging.

Are there specific hours for drop-off and pick-up?

You are available for drop-off and pick-up any time our office is open! We do offer After-Hours services by appointment only for a fee of $50. After-Hours arrangements must be made a minimum of 24 hours in advance.

Can I call to check on my dog?

Of course! You're more than welcome to call or email to check on your kids while you're away. We frequently post pictures to our Facebook page as well.


Office Hours

M-F 7am-12pm, 3pm-6pm
Sat 8am-12pm, 3pm-6pm
Sun 10am-11am, 4pm-5pm

  • 12pm-3pm is Nap Time for our guests and Daycare visitors.

  • We do not allow drop-off or pick-up during these hours in order for the dogs to enjoy some quiet time.



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Chapel Hill Pet Resort

Contact Us

Feel free to call or e-mail us any time!

6416 Alexander Drive
Chapel Hill, NC 27514
Phone: (919) 904-7598
FAX: (919) 904-7597